Accessibility commitment for Marylebone clearance services

We are committed to making our Marylebone house clearance offering accessible to everyone. This Accessibility Statement describes how House Clearance in Marylebone meets accessibility standards, the types of support available, and how we work to remove barriers for customers across the Marylebone area. Our approach follows recognised best practice and focuses on practical, person-centred adjustments for visits, clear documentation, and inclusive communication.

Our goal is conformance with the WCAG 2.1 AA guidelines wherever practical for digital materials and to apply equivalent standards to printed materials and on-site procedures. We continually review our policies to support people with a range of needs, including sensory, cognitive and mobility differences throughout the Marylebone clearance service process.

We provide features designed to improve access: a clear booking process, alternative formats for written information, and staff awareness training. Screen-reader support is built into our documents by using semantic structure and properly tagged headings where possible; we work to ensure PDFs and downloadable sheets used for house clearance in Marylebone are accessible or available in plain text if required.

When interacting with our digital content we prioritise keyboard navigation and logical focus order. We test navigation flows so that people who rely on keyboards or alternative input devices can complete essential tasks such as requesting a site visit or obtaining an itemised clearance estimate. Our developers and administrative staff follow a checklist that includes focus-visible styles and clear skip links to aid functional navigation.

On-site, our team aims to provide practical assistance for customers throughout Marylebone clearance services. We offer pre-visit planning to identify potential obstacles, and we can adapt the service delivery to suit mobility needs. Accessible vehicle access, clear pathways in properties, and respectful handling of personal items are part of the standard procedure to make house clearances less stressful for people with disabilities.

We maintain a process for handling alternative formats on request. If you need letters, invoices or quotes in an alternative file type, large print, plain language or audio format, we will make reasonable adjustments. These adjustments are treated promptly to ensure timely service for everyone in the Marylebone area.

Our training emphasises inclusive customer care and disability awareness so staff can support accessibility during site visits. We also carry out periodic internal audits to monitor compliance with accessibility practices matched to our Marylebone clearance work. The audits include review of communication templates, on-site assistance protocols and digital resources to align with WCAG 2.1 AA techniques.

Accessibility features we currently provide include:

• Keyboard-friendly online forms and clearly labelled controls for booking and enquires
• Screen-reader compatible documents and descriptive headings for all downloadable materials
• Alternative formats on request, such as large print or plain text
• On-site adjustments to aid physical access and clear, respectful handling of items

If you experience any difficulty accessing our services or content, please let us know so we can provide reasonable adjustments. You can request accessible formats, communication support or an assisted booking through our accessibility contact channel or by making a written accessibility request. We aim to respond to accessibility requests quickly and to offer interim solutions where immediate support is needed.